Return policy

1. After-sales Application Timeframe
Customers can submit a return/exchange or refund application within 15 calendar days after receiving the goods. Applications submitted after this period will not be accepted.

2. Circumstances Where Returns and Exchanges are Supported
To ensure a smooth shopping experience for our customers, we support returns and exchanges under the following conditions:

• The product has shipping damage, deformation, leakage, or cosmetic defects;

• The received product is significantly different from the product description, style, or specifications on the page;

• The logistics company has mistakenly shipped, incorrectly shipped, or omitted items from the order;

• The product is brand new, unused, in its original packaging, and does not affect resale—a no-reason return/exchange option.

3. Situations Where Returns and Exchanges Are Not Supported

To protect the rights of both parties, returns and exchanges are not supported in the following situations:

• Goods that have been opened, used, damaged, or lack original packaging or accessories;

• Quality issues caused by human error, self-disassembly, or improper storage;

• Customized, engraved, or batch-specific customized goods;

• Special goods with limited-time discounts, clearance sales, or flash sales;

• Orders exceeding the 15-day after-sales period.

4. Return Shipping Costs

• Our responsibility (quality issues, wrong shipment, missing items, damage): Shipping costs will be borne by us;

• Customer's no-reason return: Round-trip shipping costs will be borne by the buyer.

5. Refund Processing Time

After the warehouse signs for the returned goods and completes quality inspection and verification, the refund will be processed via the original payment method within 3–7 business days. The specific arrival time depends on the payment platform's settlement cycle.

6. Return Shipping Address After the after-sales review is approved, customer service will send a unique overseas return receipt address via email. All returns must be sent back to the designated address; returns sent to other addresses without authorization will not be accepted.